The IT Guys does not hold or store your company data. If you are using Microsoft O365 service, all your data is stored in Microsoft Cloud Servers.

Your data is yours. If your 365 subscription expired due to unpaid invoice or pending payment, your access to Office 365 services, applications, and customer data go through multiple states before the subscription is fully turned off, or deprovisioned.


Here's what you can expect when your subscription is in each state.

1) State: Expired

What to expect: The expired state lasts for 30 days for most subscriptions, in most countries and regions. 

In this state, users have normal access to the Office 365 portal, Office applications, and services such as email and SharePoint Online.

As an admin, you still have access to the admin center. Don't worry—global or billing admins can reactivate the subscription and continue using Office 365. If you don't reactivate, be sure to back up your data.


2) State: Disabled

What to expect: If you don't reactivate your subscription while it is in the expired state, it moves into a disabled state, which lasts for 90 days for most subscriptions, in most countries and regions.

In this state, your access decreases significantly. Your users can't sign in, or access services like email or SharePoint Online. Office applications eventually move into a read-only, reduced functionality mode and display Unlicensed Product notifications. You can still sign in and get to the admin center, but can't assign licenses to users. Your data, including all user data, email, and files on team sites, is available only to you and other admins.

As a global or billing admin, you can reactivate the subscription and continue using Office 365 with all of your customer data intact. If you choose not to reactivate, be sure to back up your data.

3) State: Deprovisioned

What to expect: If you don't reactivate your subscription while it is in grace or disabled, the subscription is deprovisioned.

Admins and users no longer have access to the services or Office applications that came with the subscription. All customer data—from user data to documents and email—is permanently deleted and unable to be recovered in any way.

At this point, you can't reactivate the subscription. However, as a global or billing admin, you can still access the admin center to manage other subscriptions, or to buy new subscriptions to meet your business needs.



The IT Guys would strongly recommends it's customer/client to pay the subscription service of your O365 before it's expiry date to avoid further complication. If you need to further discuss your payment terms, kindly contact us or your may contact your account manager as soon as possible