- Payment Terms
- All Payment is due within 30 days of the services being rendered.
- Only Ringgit Malaysia will be accepted as the payment currency.
- Late charges will be applied if the payment is not made within 15 days from the date of the invoice issued with an additional 15% of the total sum of the invoice.
- Below are the list of payment that we will accept:-
- Online Banking
- All online payment transactions must be accompanied by the clients’ payment slip(s) as proof of payment.
- Any services and products paid via Interbank-Giro (IBG)/Instant Transfer will only be rendered after the transaction has been cleared by the bank.
- Card Payment (Credit and Debit Card)
- Any services and products paid using card payment method will be rendered once the payment has been cleared.
- Cheque
- Any services or products paid by cheques will only be rendered after the cheque has been cleared by the bank.
- If the cheque bounced, we will revert to the client on the issue before proceeding any further.
- All cheques payment must be accompanied by the clients’ payment slip(s) as proof of payment.
- Online Banking
- Please note that we will NOT accept any cash payment for our invoices.
- All on-demand services will be required to be paid in full in order to be activated. List of services includes:-
- Digital Services
- Hosting Services
- Shared Hosting
- VPS Hosting
- Domain Name
- Web Security
- Web Content Management
- Web Development
- Web Design
- Custom Web/System Development
- Hosting Services
- Software-as-a-Service
- Microsoft 365 and Microsoft Office 365
- Google Workspace
- ICT Managed Services
- IT Support Service
- Network Management Service
- Business Continuity/Backup Solution
- Digital Services
- For all hardware purchases
- Client(s) who are less than 1 months old and/or have less than 20 purchases are required to pay FULL TOTAL SUM before receiving the product.
- Client(s) who are more than 6 months old and/or have more than 20 purchases are given a 30 days payment term.
- Client(s) who has a long term services with The IT Guys is given 30 days payment term
- Refund Policy
- Should you not satisfied with your purchase(s) or service(s), please do let us know by emailing to support@theitguys.my
- Refund is subjected to type of purchase(s) that has been made.
- Hardware Purchase
- No refund is accept to these type of purchases. Should there be any defect to the product, the purchase will be processed under warranty.
- Unless the hardware specification did not match the requirement that was agree and paid for, further arrangement will be made and subject to approval.
- Service/Subscription Purchase
- Refund will be processed based on subject and subject to approval.
- No refund is allowed any service(s) or subscription(s) after 48 hours from payment is made.
- Hardware Purchase
- Should you have any questions pertaining refund or would like to request a refund, please do not hesitate to contact us.
Payment Policy Print
Modified on: Sat, 13 May, 2023 at 7:20 PM
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