Helpdesk

General FAQ 2

• Using The IT Guys Support Portal
• The IT Guys Technical Jargons and Buzzwords

Finance FAQ 2

• Billing Notifications
• Centralised Client Area and Automated Billing by The IT Guys

Security FAQ 3

• What is Two-Factor Authentication (2FA)?
• Two Factor Authenticator (2FA) App
• Windows Server 2016 core based licensing

Policies 1

• Payment Policy

M365 Personal & Family 6

• Looking for Microsoft Office 365 Personal or Home?
• Microsoft 365 Personal
• Microsoft 365 Home
• What is the difference with Microsoft Office 2019 and Microsoft Office 365
• What's minimum system requirement for Microsoft 365 plans for Personal and Family?

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Microsoft Office Resources 1

• Microsoft Office Product Timeline

.MY Domain Name 6

• IMPORTANT NOTE for .MY Domains
• Registering .MY Domain
• Registering .COM.MY domain
• Registering .ORG.MY Domain
• Registering .NET.MY domain

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Domain Name 2

• Domain Transfer To A Another Registrar
• What is a Domain Name?

DNS 1

• What is a DNS PTR record?

Email 8

• cPanel to Manage e-mail and Stop SPAM
• How to Setup an Email Forwarder in cPanel & Webmail
• What is .ost and .pst ???
• Unable to send/receive emails using Outlook
• Stopping or Preventing Email SPAM

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Webmail by Cpanel 2

• What is the Webmail link
• Words that trigger spam filters

Web Security 3

• What is the difference between SSL, TLS, and STARTTLS?
• Does AutoSSL cover IP addresses?
• How to redirect HTTP to HTTPS Using .htaccess

Web Hosting 2

• What is Softaculous?
• Using Softaculous to Install WordPress

Virtual Desktop Infrastructure (VDI) 1

• Do we offer Virtual Desktop Infrastructure (VDI) solution?

Linux - CentOS 1

• How to check CentOS version?

General tools 1

• How to Download and Install Teamviewer on Windows 7, 8 and 10

FAQ 4

• What is Microsoft Office 365?
• What's the difference between Microsoft Office 365 and Microsoft Office 2019/2016/2013?
• What is email client?
• Changing Hosts File in your Computer

Microsoft Office 2

• What version of Office am I using?
• What version of Outlook do I have?

M365 / Office 365 8

• Microsoft Customer Agreement (MCuA)
• What happens to your O365 data if your subscription expired?
• Set up SMTP for photocopier or application to send email using Office 365 and Microsoft 365
• Microsoft Cloud Agreement (Not Applicable since Jan 2020)
• M365 Apps for Business vs M365 Apps for Enterprise

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Windows 2

• Different types of Windows Updates
• What is the Windows policy for silicon support?

Server 1

• Understanding Windows Server Client Access Licenses (CALs)

Network 8

• What is Public IP and How to find your it?
• Wi-Fi connection issues in Windows 10
• How to Flush Your DNS Cache on Mac, Windows, Linux, and Chrome
• How to use Remote Desktop in Windows 10
• How to Connect to a VPN in Windows

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Account Security 1

• Recommended Password Strength & Guidelines